Help Pages: Service & Membership Policies [ category topics ]
If I buy something and I want to return it, what do I do?
Be in touch with the retailer directly. You can message the retailer through Closet Couture, and let them know what you need. Closet Couture does not handle order fulfillment or returns or anything having to do with the purchase process. That is the retailer's sole responsibility.
I see on my credit card bill the transaction reads BETTA Inc. What's that?
Betta is the parent company of Closet Couture. Our billing goes through Betta's accounts, so that is how it shows up on your bill.
If I am unhappy with my stylist service, can I get a return?
Not really. When you purchase the service, you are making an agreement between yourself and the stylist. You both have to agree on what to do. Betta has no liability for the quality of the service. That said, we make every effort to showcase high-quality stylists whose taste level and expertise we believe will be appreciated by Closet Couture members.
I bought a service from a stylist and I was unsatisfied with the first offer from them. What do I do now?
You are able to go back one (1) time and ask for another refinement on the look or other service. It can be hard to communicate taste and ideas of items from one person to another, so we ask that you, the member, be as clear as possible when talking to the stylists. That way, they can be sure to understand what you want or need from this service or refinement.